Return & Refund Policy

At Storymark, every piece is made to celebrate a meaningful place in your story. We want you to love your keepsake, and we stand behind the quality of everything we create.

60-Day Love-It Guarantee

If you're not completely happy with your Storymark piece, you have 60 days from the date your order is delivered to request a return or refund.

Simply email us with your order number, and we'll take care of the rest. No complicated process, no hidden fees, and no restocking charges.

Email: storymarkco@outlook.com

Personalized Orders

Because each Storymark necklace is custom-made with your chosen coordinates, every piece is uniquely created just for you.

If your order arrives with a manufacturing defect, damage, or an error on our part, we'll gladly replace it or issue a full refund at no additional cost.

If your personalized piece simply isn't what you expected, please reach out to us. We'll always do our best to make things right.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 60 days of delivery.

We'll promptly arrange either:

• A replacement, or

• A full refund

whichever you prefer.

Refund Timeline

Once your return or refund request has been approved, refunds are typically processed within 3–5 business days. Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.

Need Help?

Our team is happy to help with any questions about your order.

Email: storymarkco@outlook.com

We aim to respond to all inquiries within one business day.