Contact Us

Have a question before placing your order, or need help with an existing one? We're always happy to help.

The fastest way to reach us is by email at storymarkco@outlook.com. We read every message and typically respond within one business day, Monday through Friday.

We can help with:

• Customizing your personalized necklace

• Questions about coordinates, engraving, or your order

• Order status and shipping updates

• Our 60-day Love-It Guarantee, returns, and refunds

• Anything else about Storymark

If you're contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.

Storymark Email: storymarkco@outlook.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM PT